SiteTools PRIVACY STATEMENT
Last Updated 5/1/2006

KAP.net. dba SiteTools is a licensee of the TRUSTe Privacy Program. This privacy statement discloses the privacy practices for KAP.net. dba SiteTools.  TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.sitetools.com  Because SiteTools wants to demonstrate its firm commitment to your privacy, SiteTools has agreed to disclose its information gathering and dissemination practices. SiteTools will notify you of:

• What information is collected from you through the web site
• The organization collecting the information
• How the information is used
• With whom the information may be shared
• What choices are available to you regarding collection, use and distribution of the information
• The kind of security procedures that are in place to protect the loss, misuse or alteration of information under SiteTools control
• How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should first contact Customer Service at  help @ SiteTools.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily address, you should contact TRUSTe at TRUSTe Watchdog Dispute Resolution Process. TRUSTe will then serve as a liaison with us to resolve your concerns.

• Registration
  In order to use this Web site, you must first complete the registration form [and/or create a user name and password]. During registration you [are required to] give[s] contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
  
  You have the option to provide demographic information (such as income level and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site. SiteTools may send daily email notifications of new services/products available.
• Orders
  If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
  We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. SiteTools may send daily email notifications of new services/products available.
• MINORS
  SiteTools does not knowingly collect personally identifiable information from children under 13 years of age.
• INFORMATION COLLECTION AND USE
  SiteTools is the sole owner of the information collected on www.sitetools.com . We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. SiteTools collects information through this site from our prospective and existing clients at several different points on our web site. We use their contact information to send information about our company and to service existing accounts. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Contact and Financial information that is collected is used for verifying your name, address and other information, as well as to bill you for your use of our services using information from third party sources. Information about your computer hardware and software is automatically collected by SiteTools and may be shared in aggregate with third parties whose services are used for traffic analysis purposes. This information includes: your IP address, browser type, domain names, access times and referring Web site addresses. This information is not tied to personally identifiable information. This information is used by SiteTools to maintain and improve the quality of the service and to generate statistics regarding use of the SiteTools site.

  We use third party services to bill for services and to provide other services like our "Live Help" chat. We store the transcripts from these chats for customer service improvement. These third party service providers are not permitted to use your information for any secondary purposes.

• CHOICE/OPT-OUT
  Our site provides users the opportunity to opt-out of receiving communications from us and our partners.

  This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

  • You can send e-mail to help @ SiteTools.com
  • You can send mail to the following postal address:
    KAP.net. dba SiteTools, 320 21st Place Manhattan Beach CA 90266

  Please note that participation in certain activities on our web site may be limited if personally identifiable information is not submitted for the user.

• COOKIES
  A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, a cookie simply terminates. For instance, by setting a cookie for SiteTools, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site however without cookies the user may not have access to certain features on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

  Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

• LINKS
  This web site contains links to other sites. Please be aware that SiteTools is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by SiteTools.
• SECURITY
  We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
• DISCLOSURE
  We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Agreement. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances as required by law, third parties may unlawfully intercept or access transmissions or private communications.
  We use other third parties to provide lender related services on our site. When you sign up for loan services, we will share your personal information as necessary for the lenders to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
  If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the change on our member information page [or by emailing our Customer Support at help @ SiteTools.com or by contacting us by telephone or postal mail at the contact information listed below.
• ACCOUNT ESTABLISHMENT
  Upon sign up for our membership, SiteTools will send an e-mail to the e-mail address provided during registration. This is to establish that the new account is a valid account and your password will be delivered to you at this time. Accounts with invalid e-mail addresses will not be able to participate in all features of SiteTools.
• SITE AND SERVICE UPDATES
  We will send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to the account via e-mail or telephone.
• NOTIFICATION OF CHANGES
  If we decide to change our privacy policy, we will post those changes on our home page and use our best efforts to announce via e-mail so all users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will prominently post a notice on the website for 30 days. We may also make a reasonable effort to notify users by way of an e-mail. Users have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.